Check around the item and make sure none of the components or corners are damaged. Check the light reflection on the screen replacement part under a lamp to see if any of the areas have a different color. Connect the item to the device motherboard.
Make sure both the screen display and touch flex cables are connected to avoid unseasonal defective issues. Test the replacement unit's functions. Screen: Power on the device and move an icon around on the screen to make sure the display and touch are fully functional. Charging Port and Battery: Plug the power cord and see if the battery power goes up. Other Parts: Test the item's related functions with your device.
Clean the installation area to avoid any debris such as glass shards, residual glue, etc. Which will damage the new replacement unit after installation.
Apply appropriate amount of glue or tap to install the item if needed. Over-applying glue or using irregular adhesive can damage the new item. Re-test the related feature again and if it is still not working as well as the pre-testing, the item may be damaged caused by the irregular installation methods. 60 days for all items. Please be patient and read the tips to avoid having to process a return.We highly recommend our customers to test the item and make sure it is fully functioning before installation and follow the. 4 DOA (Damaged on Arrival). Take a picture or video of the outer box if receiving a damaged package before opening it.
If you notice the items were sent or bought incorrectly, please send us pictures or video as requested below (for comparison or verification purposes). Screen Replacement Parts may not be qualified after installation since the issues may be caused by unprofessional installation or unusual usage. One-time use items may not be qualified if not brand new such as protectors, tapes, adhesive glue, soldering supplies, etc.Please provide the following information to us to identify the issues. C Details of the issue. D Test the replacement item on a different Device: Yes/No.
E Original item still working: Yes/No. F When the issues occurred: During the test or After installation. Send us more than 2 clear, HD images or Video of the following to verify the issues and items. 1x Front side of the item. 1x Back side of the item.1x Issues Position Zoom in. 1x Issues Video (If Possible but Optional).